Terms And Conditions

These Terms and Conditions apply to all purchases made by you, the customer, from us, Sushiness E Limited t/as me love or me love sushi.

CUSTOMER SERVICE

We are committed to total customer care and abide by the principles of The Consumer Protection ( Distance Selling ) Regulations 2000. If however you feel that something is unsatisfactory and a return may be warranted then please feel free to contact a member of our customer service team in-store who will be happy to assist you. You can also email: complaints@melove.com or call branch: 0203 904 7000.

DELIVERY

We aim to despatch your food within 30 to 45 minutes of receiving your order.

Please be aware that some food items take up to 25 minutes to cook (i.e.Black Cod) and also during peak hours (namely 7pm to 10pm) on Friday, Saturday and Sunday's, respectively, delivery times may increase to between 60 & 75 minutes. We will, however, endeavour to get your food to you as fast as possible.

VAT

Prices in our menu and on our website include VAT at the appropriate rate. We make every effort to print prices correctly, however where errors occur management reserve the right to charge the correct prices when a bill is presented.

WAYS TO PAY

To place an order visit us in-store, order on line or call us on 0203 904 7000. Opening times are Monday to Friday, 12pm to 3pm, 5:30pm to 10:30pm & Saturday to Sunday 12pm to 10:30pm. We accept Switch, MasterCard, Visa. You can pay in-store; cash on delivery or now we have chip & pin so you can pay by card on your door.

It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you use for your purchase.

RIGHT TO CANCEL

Orders can only be cancelled within the first 5 minutes of placing an order.

REFUND POLICY

me love will endeavour to deal with your complaint within 24 hours. If you have a query, speak either to one of our trained operators or in store staff in the first instance. Escalated disputes that arise over the weekend will be dealt with on the following Monday however, please allow for Bank Holidays where the office is not open. Refunds will be issued in the form of a cheque or complimentary vouchers, where applicable, and will be provided within 5 working days. Should you need further advice or assistance please contact our customer services team on 0203 904 7000.

STATUTORY RIGHTS

To obtain a refund you may be required to return the goods to us in the same condition as they arrived. For quality control purposes takeaway and delivery food items will be collected by a me love representative so that we can examine the nature of the complaint and address it appropriately.

Failure to present the food item(s) back to a me love representative may hamper your ability to receive a refund.

ERRORS

Every effort has been made to ensure that the information supplied is correct at the time of going to press.

By purchasing products from us, you agree to these terms of sale. melove have the right to revise these terms and conditions including prices at any time.

We also have the right to decline service to any individual customer.

LONG TIME LOYALTY REWARDS

Points cannot be allocated to more than one loyalty account, please make it known to your server at the outset of your meal if you wish to award points to more than one long time loyalty account as separate checks will have to be set up.

Old format long time loyalty vouchers ceased being accepted as of 31 January 2013.

Loyalty Points can be used for online, takeaway and dine-in purchases.me love's new Loyalty scheme will be shown in your account dashboard.

me love, however, undertakes no responsibility for unauthorised access to your email account, your online account and utilisation thereof. You must protect this information as best you can because points can be redeemed using your online account credentials.

Loyalty points can only be used once and cannot be, re-used, recycled, re-issued or duplicated in any way shape or form. Loyalty points have no cash value and cannot be sold or transferred. Loyalty points can be redeemed against all order types (dine-in, delivery or takeaway).

Only one loyalty account per household/address is permitted. Registration of multiple accounts is not permitted and any activity deemed as fraudulent usage will be taken seriously. me love reserves the right to invalidate any Loyalty points issued without prior notification.

If you experience any problems with your Loyalty Points redemption or discounts being given in store, please contact the head office as your server will not be able to offer you an alternative or substitute discount. We will endeavour to resolve your query as quickly as possible. Head office hours are Monday to Friday 10am to 6pm (excluding bank holidays).

Loyalty Points are valid for 180 days only from the date of issue. Once they expire they cannot be used. No exceptions.

If you participate in a double or triple point promotion, the minimum redemption value is still 50 points.

PLEASE NOTE: Please be advised that our Mobile Apps are not valid anymore and we encourage customers to use our brand new mobile web-site for placing your order and view our menu.

Terms and conditions will be updated from time to time and you will be contacted with free promotions by either SMS and/or email. You can unsubscribe from these at any time, by following the instructions as provided in the marketing message.